self portal care

[ra 011]

when users try to login to self portal care they succeed but some user can edit general settings and some cann't and continous to load like attached

[Jaime Valencia]

Are they using a browser supported with self care portal??

[ra 011]

yes because some users have this error and some user doesn't have this error and i have tried it from different browsers it is not a browser issue

[Amit Kumar]

here is a closest defect;

https://tools.cisco.com/bugsearch/bug/CSCuo26558/?reffering_site=dumpcr

note: latest version of cucm 10.5.2 and onwards donot show this defect in lab; however the below workaround might still help.

try this workaround;

Workaround:
Under System > Enterprise Parameters, change the following settings:
Show Phone Display Locale > False
or
Default User Locale > English United State

Then the User Locale can be applied for the phones through Common Device Configuration under Device > Device Settings on the Cisco Unified CM Administration

if possible try this in a brief maintenance window.

- rate if this helps.

[ra 011]

it has been solved with upgrade to  system version: 11.0.1.21900-11