Setup for Group in CallManager 5.0.4

[nshoe18]

I am trying to setup a group so that when someone calls into my phone system and it is answered by Unity, users would dial 6 and it will call a hunt list which is 600 to ring through a couple of phones for Technical Support.

[tim.giles]

Hi,

Are you familier with call handlers and caller input?

Basically, you can create a caller input on this subscriber account (for keypad 6) which forwards onto a call handler.

Then you could configure the handler to forward out to the hunt pilot configured in CallManager?

Caller input configuration:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/403/administration/guide/ex/SAG_0170.html#wp1149904

Call Handler configuration:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/403/administration/guide/ex/SAG_0200.html

Please rate useful posts...

[nshoe18]

So I created my hunt pilot. Internally I can call the extension, 600, that I setup for the gruop and it will ring through all the phones in the group. When I try to create the handler, I cannot get it to forward properly.

[Jaime Valencia]

configure caller input to attempt transfer to X handler, on the handler itself configure the transfer options to "yes, ring subscriber at this extension"

HTH

java

if this helps, please rate

[tim.giles]

Yep, as per Java's last comment, this should do it! 5*

..let us know if you have any more problems.

[nshoe18]

Ok, I setup to the call handler to ring the subscriber's extension but it does not seem to be transferring from Unity to CallManager. I have set this up previously for the Operator to a group and it works. I am just confused. Maybe I will start from the beginning and rebuild it.