Brandon,
First and foremost, make sure that you have given the user a softphone profile (use their hostname if you hope to resolve VPN issues later), and that the user has device control of the CTI Port that you set up for the Softphone.
Also check that the PCs have audio duplex cards (very few don't, but you need to check this).
I suggest setting up your softphones to auto install from the web to get everything they need, and the right TSP version.
This will help you down the line...edit "getip.asp" to reflect your company's addressing scheme (it is pretty basic, but you may need to change it if you want them to work over a IPSec VPN that is non Cisco (note they won't ever work over SSLvpn))
In the actual softphone, make sure that under Network Audio Settings, you are using the first option of obtain IP address automatically and that the path is correct and that this is accessible to any softphone users. (a virtual directory will suffice, but test it first).
Another thing that will throw them off is incorrect passwords. My suggestion, if you have someone who just can't get audio is to reset in CallManager Users, Reset in ciscotsp001 file (in phone and modem options) and finally reset it in the softphone. This is a last resort though since it is a manual process.
Hope it helps, and good luck! They are great once they are rolling smoothly!
January
