I have a few phones that occasionally exhibit the following symptom.
An assistant answers a call. She goes to place the call on hold and no softkeys are present and thus she is unable to place the call on hold.
We recently upgraded from 3.3(5) to 4.1(3)SR2 hoping that the problem would disappear. Unfortunately, it didn't
The phones in question are 7960's with a 7914 sidecar. The phones are running P00307020300. The line in question is not on the sidecar however.
Has anyone seen similar symptoms and have any idea of what may be causing this?
Any help would be greatly appreciated.
Thanks,
Peter