10-12-2009 03:13 AM - edited 03-13-2019 06:41 PM
Hi,
Have CUCM 6.x. Need the following functionality.
There is hunt list for the sales dept consisting of 3 (three) person.
There are situations when all of them are out-of-office.
User forwarding settings are ignored by design for calls coming from hunt pilots.
Need in case of theirs absense to autoforward incoming calls
to theirs corresponding mobile (cell) numbers in the following manner:
1st call > hunting is exhausted > forwarding to mobile number of 1st manager
2nd call > hunting is exhausted > forwarding to mobile number of 2nd manager
3rd call > hunting is exhausted > forwarding to mobile number of 3rd manager
4th call > hunting is exhausted > forwarding to mobile number of 1st manager
...
Thank you.
10-13-2009 03:53 AM
Hi,
Do you just have CUCM 6.x or do you have access to Unity, Unity Connection or Contact Center Express?
Also please confirm which distribution algorithm you have enabled for the line group (broadcast, top down, longest idle etc).
10-14-2009 07:16 AM
One thing you could consider if you are using CM 6.X and above is single number reach... Any member in a hunt group that has a single number reach profile active will get hunt group calls. I just tested it and it worked fine.
10-14-2009 10:42 PM
Hi Kevin,
Could you, please, be a little bit concrete about the algorithm using SNR aka mobility functionality ?
Not configuration, but concept.
Thanks.
10-14-2009 11:39 PM
Mobile Connect (SNR) is explained in the CUCM 6.1 SRND chapter at the link below.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/mobilapp.html
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