Supervisor console : call stays on "de-queued"

[andrewleki]

I've got 7 CSQ's running , and everyday in one CSQ I've got 1 call in "calls de-queued" in the skill windows in the supervisor console.

I can reload the scripts, restart the engine etc.....

The call always stays in "calls de-queued", it only dissapears the day after. Anyone knows how to get rid of that problem or what could be the cause of it ?

thanks,

[sthallik]

What version of CRS are you using? There used to be a bug which showed wrong dequeued information in some earlier versions

[andrewleki]

Cisco CRS/ IPCC enhanced 3.5(1) with Callmanager 4.0

all latest SR are applied.

[sthallik]

Did you check the scripts to see if you are dequeuing the call somewhere? The stats are for that day and if it disappears the following day, at some point, the call is got to be dequeued in the script.