Supervisor Desk Top Configuration.

[afgore2000]

Question regarding telephone system, CISCO Unified Contact Center Express (CCX) CAD 6.4.  During the configuration of the Supervisor or Agent Desk Top can features be turned off?  Specifically; the Call Monitoring, Recording and Barge-in/Intercept features?

[anchoudh]

Hi Anthony Gore,

Once you have assigned the capabilities to the Users as Agents (CAD) and Supervisors (CSD) , you are ready to perform all the call related features (Call Monitoring, Recording and Barge-in/Intercept...etc) on the active incoming call.

Above mentioned features are the Supervisor specific features and will be invoked manually by the Supervisor. You can not turn them off.

Hope it helps.

Anand

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