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Supervisor Desktop Agent State Duration timer

smoran69
Level 1
Level 1

‎04-05-2004 12:50 PM - edited ‎03-13-2019 04:32 AM

When we log in to Supervisor Desktop and select the agent team, the timer for agent state duration starts at that time. We are not getting the actual agent state time that shows up in the webview realtime reports unless the supervisor stays logged in to the same agent team all day long, then the data should be accurate. Is there a problem with our configuration or is the the way it's supposed to be?

We are using Cisco Agent Desktop 4.4.0.16, ICM 4.6.2 and Callmanager 3.3.3sr4.

Thanks,

Sean

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pradeepde
Level 5
Level 5

‎04-09-2004 12:22 PM

I am not aware of any known issues. I suspect this to be more of a bug than a configuration issue. Any one have any other thoughts?

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