I have been trying for hours to get this to work but no go so far. Every time I boot the phone it shows not registered. I have no problem getting 7941 and 7961 phones to register. I also had no trouble getting the Polycom 501 to work with an Aster...

We have a user who is complaining that some voice messages he receives appear as an email with a wav attachment rather than a viewmail message. In other words, it looks like unity did not tag the message as a voicemail message so exchange is treating...

When we log in to Supervisor Desktop and select the agent team, the timer for agent state duration starts at that time. We are not getting the actual agent state time that shows up in the webview realtime reports unless the supervisor stays logged i...

For the last month or so, all 7910 phones we add, show up in callmanager as "not found" and "registration: unknown". The phones work fine, they can make and receive calls. It's really strange. This happens to auto-registered and manually programmed ...

I'm getting this error on my rogger icm 4.6.2 coincidentally (or not) the cti service on my callmanager has stopped for no apparent reason. Has anyone seen this error before or know what it might mean?ThanksEvent Type: ErrorEvent Source: GeoTel ICRE...