SX10 Telepresence registration

[Suchi]

Hi,

When i try to register SX10 in CUCM ,I found that device type is not available. Only SX20 is there. I tried with SX20 device profile, but it doesn't work. Current CUCM version is 9.1.1.20000-5.

Please advise

[Jaime Valencia · Accepted solution]

You need to upgrade to 9.1(2) and then apply a DevPack

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html