TCL IVR Debugging

[happykiran]

Can u suggest me troubleshooting guides for TCL Scripts. Esp for 2.0. I've been trying to debug but am not able to guess the possible reasons for the error.

In the programmer's guide I've seen the command

media play leg_incoming @Ckdjd which will play as "k" "d" "j" "d". But I get the error "Error adding to the url to the prompt list"

Please suggest or give some good links for troubleshooting TCL IVRs

[b.mason]

Following are some of the most useful debug commands for TCL

gw2.lon.com#deb voip ivr ?

all all ivr messages

applib ivr applib debug

callsetup ivr call setup debug

digitcollect ivr digit collect debug

dynamic ivr dynamic promtplay debug

error ivr errors

script ivr script debug

settlement ivr settlement activities

states ivr states

tclcommands ivr tclcommands debug

[happykiran]

I have given the debug commands and I could see the error only when giving those commands. Now that I know the error, I want to get rid of it.

I get the error "Error adding to the url to the prompt list" when I enable ivr errors debugging mode. Can you tell me why we get this error and how to resolve it ?

[j.ayres]

A couple of notes to check:

From the IVR Programmers Guide for 'media play'

Multi-language support through TCL-based language scripts must be enabled in order to use the newly defined dynamic prompts: @Ccharacters, %Wday_of_week, %Ttime_of_day, and %Ddate. See the command call language voice in the Enhanced Multi-Language Support for Cisco IOS Interactive Voice Response document. At this time, only the English version of these new dynamic prompts are supported.

The Referenced document is here:

http://www.cisco.com/en/US/partner/products/sw/iosswrel/ps1839/products_feature_guide09186a00800f2405.html

What version of IOS are you using and what platform?

Regards,

Justin

[happykiran]

Hi Justin,

Thanks for the info. I have been reading thru Multi language support. But what if I want support only for English and nothing else ?

Can you please suggest.

Thanks,

Kiran