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tranfer from unity to mobile return call to VM pilot point

a.wells
Level 1
Level 1

We are using CM 3.131 spc with unity 2.46

We have a call handler set-up in unity to tranfer calls to users mobile when they they press one.

The issue is that if the call is unanswered it comes back to the Voice mail pilot point number.Though if the mobile is turned of it will go to the mobiles voice mail.Is there a T timer that can be ajusted for this behaviour ?

We need CM to release this call to the mobile even if the user doesn't answer.

This problem was around in 3.08 and 3.09 when we went to 3.1.1 it went away

though now its back behaving badly.

Any suggestion appreciated TAC dont have an answer.

1 Reply 1

wdrootz
Level 4
Level 4

Have your TAC engineer send it to the developer team to see if it’s a bug.