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Unable to access Unity Connection Operator Mailbox via TUI

Hello,

Customer running CMBE 6.1 with corresponding Unity Connection 2.1. I am attempting to access the Operator voice mailbox through TUI but have been unsuccessful. I've tried changing the Voice Mail password in Unity Connection.

I press Messages on the phone, press star (*), enter 99990#, then my password followed by #. System comes back saying "Invalid Entry"

Thanks,

Dan

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Frequent Contributor

Re: Unable to access Unity Connection Operator Mailbox via TUI

I think you might be running into the this bug: CSCsl00706: Can not change password for UndeliverableMessages mailbox to gain access

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