Does this API require MediaSense or will it work with third party recording application? Getting API error "CF_RECORDING_LICENSE_EXCEEDED" when workflow is executed with Finesse on CCX.  We have the full version Calabrio One 11.5 so licenses are inst...

Great....my DX80 fell over and cracked the screen fairly well.  Everything but the top right of the screen still responds.  Of course, the item is out of replacement coverage.  Does anyone know if the screen can be replaced?  If so, is there a part n...

With jTDS stuck using JDBC 3.0, we are needing a feature which was introduced in JDBC 4.0, called MultiSubnetFailover.  This provides failover to a AlwaysOn availability group (AG) in MSSQL.  It doesn't appear UCCX supports a straight JDBC URL and al...

Hello - I was giving a DX80 at work that someone accidentally dropped and cracked the screen.  Most of the touch screen still works except for the top right corner.  This is where certain built-in buttons are stored such as turning on/off self view a...