Unable to access Unity Connection Operator Mailbox via TUI

[dlcharville]

Hello,

Customer running CMBE 6.1 with corresponding Unity Connection 2.1. I am attempting to access the Operator voice mailbox through TUI but have been unsuccessful. I've tried changing the Voice Mail password in Unity Connection.

I press Messages on the phone, press star (*), enter 99990#, then my password followed by #. System comes back saying "Invalid Entry"

Thanks,

Dan

[amritpatek]

I think you might be running into the this bug: CSCsl00706: Can not change password for UndeliverableMessages mailbox to gain access