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unable to leave voicemail when called from Cisco UC integration for Microsoft Lync 10.6

Loki Red
Level 1
Level 1

Hi, 

One of my user is having a problem with leaving voice mails when she called to mobiles from Cisco UC integration 10.6.

But when the same call is made via VOIP phone, there is no problem.

I tried re-installing the app, upgraded to 11.6 didn't help much.

We configured a test softphone with her extn and made several test calls. All the test calls were successful.

So what might be the problem ?

Thank you. 

1 Reply 1

lokeshmandlam
Level 1
Level 1

.