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Unity 4.02 DID not reachable externally

e-macias
Level 1
Level 1

‎04-16-2003 06:44 AM - edited ‎03-12-2019 11:29 PM

External calls can reach all CCM extensions, but Unity will not answer consitantly, regardless of what DN we set the pilot to be. Any help greatly appreciated

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7 Replies 7

kechambe
Level 7
Level 7

‎04-16-2003 07:51 AM

What happens when you call it? Do you get ring no answer or reorder tone? What codec are you using on the gateway? Unity needs g.729a or g.711ulaw.

Thanks,

Keith

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e-macias
Level 1
Level 1
In response to kechambe

‎04-16-2003 08:02 AM

I hear one ring then the call hangs up. No reorder, no RNA. The codec in use on the VG-200 is g.711ulaw. Thanks

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kechambe
Level 7
Level 7
In response to e-macias

‎04-16-2003 09:11 AM

Hmmm. Can you post a CCM trace of the call failing?

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e-macias
Level 1
Level 1
In response to kechambe

‎04-16-2003 02:09 PM

Keith, Here is a CCM trace. I doesn't seem too revealing to my eyes. Thanks for lending me yours. My phone is 5.27.

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::wait_CdrFileTimer|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::closeCdrFile|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:02:59.596 CCM|EnvProcessCdr::closeCmrFile|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:><:>

04/16/2003 16:03:00.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:00.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:00.283 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000795, IPAddr=172.24.5.29, Port=51023, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.29><:>

04/16/2003 16:03:01.534 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000796, IPAddr=172.24.5.54, Port=52175, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.54><:>

04/16/2003 16:03:02.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:02.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:04.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:04.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:06.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:06.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:08.987 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000837, IPAddr=172.24.5.68, Port=51894, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.68><:>

04/16/2003 16:03:10.237 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:10.237 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/16/2003 16:03:11.378 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000726, IPAddr=172.24.6.25, Port=52030, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.6.25><:>

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kechambe
Level 7
Level 7
In response to e-macias

‎04-16-2003 02:46 PM

Yeah these aren't detailed enough. Check out this URL:

http://www.cisco.com/warp/public/788/AVVID/cm_trace.html

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e-macias
Level 1
Level 1
In response to kechambe

‎04-17-2003 06:53 AM

Keith, I managed to capture some digit analysis. Please let me know what you think. One more symptom, is that upon reboot, external access works--once, after that it wont respond to external access until I reboot again. Thanks

04/17/2003 07:57:10.667 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:10.667 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:10.714 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000809, IPAddr=172.24.5.60, Port=50431, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.5.60><:>

04/17/2003 07:57:10.714 CCM|Digit analysis: Remove remote pattern Phones_PT/17711 , PID: 2:34:246|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI1>

04/17/2003 07:57:10.714 CCM|Digit analysis: Remove remote pattern Phones_PT/59911 , PID: 2:34:253|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI2>

04/17/2003 07:57:10.729 CCM|Digit analysis: Remove remote pattern Phones_PT/59913 , PID: 2:34:247|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI4>

04/17/2003 07:57:10.745 CCM|Digit analysis: Remove remote pattern Phones_PT/59914 , PID: 2:34:251|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI5>

04/17/2003 07:57:10.761 CCM|Digit analysis: Remove remote pattern Phones_PT/59915 , PID: 2:34:244|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI6>

04/17/2003 07:57:10.792 CCM|Digit analysis: Remove remote pattern Phones_PT/59912 , PID: 2:34:259|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI3>

04/17/2003 07:57:10.792 CCM|Digit analysis: Remove remote pattern Phones_PT/59916 , PID: 2:34:254|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI7>

04/17/2003 07:57:10.807 CCM|Digit analysis: Remove remote pattern Phones_PT/59917 , PID: 2:34:249|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI8>

04/17/2003 07:57:10.807 CCM|Digit analysis: Remove remote pattern Phones_PT/59919 , PID: 2:34:255|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI10>

04/17/2003 07:57:10.839 CCM|Digit analysis: Remove remote pattern Phones_PT/59918 , PID: 2:34:250|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI9>

04/17/2003 07:57:10.839 CCM|Digit analysis: Remove remote pattern Phones_PT/59920 , PID: 2:34:256|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI11>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59921 , PID: 2:34:248|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI12>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59923 , PID: 2:34:257|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI14>

04/17/2003 07:57:10.870 CCM|Digit analysis: Remove remote pattern Phones_PT/59922 , PID: 2:34:252|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI13>

04/17/2003 07:57:10.886 CCM|Digit analysis: Remove remote pattern Phones_PT/59925 , PID: 2:34:258|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI16>

04/17/2003 07:57:10.886 CCM|Digit analysis: Remove remote pattern Phones_PT/59924 , PID: 2:34:245|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:2><:172.24.4.12><:CISCOUM1-VI15>

04/17/2003 07:57:12.667 CCM|CMProcMon - ------Entered Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:12.667 CCM|CMProcMon - ----Exited Router Verification|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:57:13.089 CCM|StationInit - KeepAliveMessage received on backup CM link. Droping KeepAliveAck. DeviceName=, TCPHandle=000000725, IPAddr=172.24.4.15, Port=24750, Device Controller=[0,0,0]|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1><:1><:172.24.4.15><:>

04/17/2003 07:59:45.952 CCM|dBProcs - update cache start, num of Caching Entries = 87|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.952 CCM|dBProcs - update cache clear this record, num of Caching Entries = 86|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.952 CCM|dBProcs - start real time database access for device SEP000BBED800C7|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.983 CCM|dBProcs::getStationXMLTspTemplateInfo() - Disable Speaker Flag = 0 for device = SEP000BBED800C7|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

04/17/2003 07:59:45.983 CCM|dBProcs - SUCCESS read one device|<:CIS7825LMC1-CLUSTER><:CIS7825LMC1>

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kechambe
Level 7
Level 7
In response to e-macias

‎04-17-2003 10:01 AM

Looks like the forum guys are starting to chop off messages larger than a certain size. If you email me the trace I will take a look.

kechambe@cisco.com

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