Unity stops recording

[admin_2]

I have a Unity 2.4.6.135 server that cuts off external recordings after 35 seconds. Internal recordings do not have this problem. The caller hears no message from Unity, it just hangs up. I have checked the VAD settings on my callmanager and they are set to False.<br><br>Any ideas?<br><br>Thanks<br>Neil.<br><br>

[#2]

Unity most likely stopped recording because it received a disconnect event from Call Manager. Unity won't get a reason for the disconnect, so we could set Unity TSP traces, but it would also help to set CCM traces (phone traces and Gateway traces).


Steve Olivier
Software Engineer
Cisco Systems

[#3]

Thanks for the quick response! How do I go about setting up the traces to determine the cause of the disconnects?

[#4]

It depends on the version of Call Manager. I'd suggest giving TAC a call. That works best when traces are needed for review.

Steve Olivier
Software Engineer
Cisco Systems

[#5]

As I don't have SmartNet on this box, I'm assuming that I can't call the TAC. Would you have any ideas as to what areas I should investigate with this problem?

I'm running CallManager 3.1.

Thanks again,
Neil.

[#6]

There is information on CCO about setting CallManager traces. If the disconnects are only happening with external callers, I would assume that the disconnect detection on these calls is happening at the GW. Here is a link about setting traces at the Call Manager.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/service/ccm_serv/ccmsrv/strace.htm

There's lots of information on CCO about troubleshooting VoIP calls on gateways. Try this link out...

http://www.cisco.com/warp/public/788/signalling/fxo_disconnect.html



Steve Olivier
Software Engineer
Cisco Systems