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While troubleshooting our 3662 as a PRI gateway to our legacy PBX, TAC had us remove the MTP required form the gateway. When all was said and done the gateway worked great - but Music On Hold across that link was dead and suddenly was dead for IP-to...

letnet by Level 1
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Looking to add ACD to existing CallManager setup. Could someone explain how all the pieces are packaged. Looking on CCO I'm a bit confused. Are ICM, IVR, and ICD all seperate software packages or are some part of another. Is skill-based routing s...

tboynton by Level 1
  • 228 Views
  • 1 replies
  • 0 Helpful votes