08-21-2009 01:47 PM - edited 03-13-2019 06:36 PM
is there any way to configure a notification to the end user that a call is being received before the autoawnser picks up.
08-21-2009 02:00 PM
Is your a call center ?
Disable auto-answer and set a short ring time before calls goes to next in group.
You will be able to unanswered calls pulling statics from the system.
08-21-2009 02:10 PM
Yes it is a call center. The call center plataform is Genesys.
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