Using the Cisco Customer Directory with Active Directory

[wongks]

Hi,

After using the plugin, IPMA(Shared mode) and personal address book synchronizer not working.

Pls assist.

[JeffG1]

Did you set the passwords for the CCMSysUser, and IPMASysUser?

Here are the instructions

Step 1 While browsing into the publisher database server, choose Start > Run and enter cmd to open a command prompt. Click OK.

Step 2 Enter the command, CCMPWDChanger.

The Cisco CallManager Password Changer window opens.

Step 3 In the Administrator Password field, enter the password of the user that was created to enable Cisco CallManager to access the directory.

Step 4 Click Next.

The Cisco CallManager Password Changer window displays. The User ID drop-down list box provides the following options: Directory Manager, CCMAdministrator, CCMSysUser, and IPMASysUser.

Step 5 You must change the passwords for the CCMAdministrator, CCMSysUser, and IPMASysUser accounts. From the User ID drop-down list box, choose either CCMAdministrator, CCMSysUser, or IPMASysUser.

[wongks]

Yes, i have done that..

how can i proceed from here?

[gogasca]

Did you follow the correct procedure listed here?

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_installation_a

nd_configuration_guide09186a00802e066d.html

How many Call managers you have and version?

The IPMA CTI route point is registered with the CCM?

If not then it is a authentication issue.

Did you changed the Pwd for IPMAuser using the

CCMpwdchanger in c:\dcdsrvr\bin in the publisher.

Is the AD integration working?

Have you added users in Global Directory and check if they are in AD ?

Are you able to search for users in Global Directory?

Let us know

[wongks]

Yes. i have follow the instructions.

Currently only upgrade the publisher and using version 4.1.3. I have used the CCMPWDChanger to change the password.

Have seen the users updated at the AD.

How can i proceed from here?

[efisher]

Do you have a cluster? If so you need to upgrade the sub as well. Strange things can happen if you are running a pub at 4.1.3 and a sub at a different cm version.

[csco10038215]

Make sure you're referring to the version specific URL, as 4.1.3:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/install/plugins/plug413.htm#wp66089