voicemail box wont ask for a pin

[tosami465]

I am working with unity 10.5 but and configured unity but when i use the mailbox its not asking for a pin instead its going to the generic greeting that goes like this "cisco unity messaging system from a touch tone telephone you may dial an extension at any time and so on" what changes should i make so that it asks for a pin and lemme access the mailbox.

[Charles Hill]

Is there a mailbox built from the number you are calling from?

Is this for all mailboxes or just one?

[tosami465]

its happening for all the mailboxes. and by mail box built for the number i am calling from you mean???

[Jaime Valencia]

Have you changed the call routing rules??

[tosami465]

@Jaime Valencia do you mean the routing rules in unity ir cucm??