08-08-2002 05:00 PM - edited 03-12-2019 08:17 PM
Web view is reporting wrong data. For ex if a agent is taking 10 calls the web view reports as 20 calls taken by that agent. Can you tell me why it is happening so.
08-09-2002 05:02 AM
Is it always reporting doubled counts? What ICM/CMS/switch configuration are you using?
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