Could anyone suggest the best way to avoid the interference to the wireless network from an outside wireless network. When a sniffer was connected these networks were found to be operating under different channels but we could see interference from t...

I have ICM ver 4.6.2 and call manager 3.2.2c with spG installed. The eagent pim is not going active. The Pim just shutsdown saying the jtapi client is disconnected. I have verified the user login, Peripheral ID, logical ID and also the ip address of ...

Web view is reporting wrong data. For ex if a agent is taking 10 calls the web view reports as 20 calls taken by that agent. Can you tell me why it is happening so.

I have ICM 4.1 and telera IVR. The call is queued in IVR and after a while transferred to a ACD group in one of our PBX. The problem is I want the calls to sit in IVR indefinitely rather than being forwarded to the ACD group. When I ran debug on rout...

I have a scenerio where in an agent is logged on and available to take calls but he is not in the desk when the call arrives. Is there any way to put the call back in queue or roll over to the next available agent by putting the first agent to Not re...