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Could anyone suggest the best way to avoid the interference to the wireless network from an outside wireless network. When a sniffer was connected these networks were found to be operating under different channels but we could see interference from t...
I have ICM ver 4.6.2 and call manager 3.2.2c with spG installed. The eagent pim is not going active. The Pim just shutsdown saying the jtapi client is disconnected. I have verified the user login, Peripheral ID, logical ID and also the ip address of ...
Web view is reporting wrong data. For ex if a agent is taking 10 calls the web view reports as 20 calls taken by that agent. Can you tell me why it is happening so.
I have ICM 4.1 and telera IVR. The call is queued in IVR and after a while transferred to a ACD group in one of our PBX. The problem is I want the calls to sit in IVR indefinitely rather than being forwarded to the ACD group. When I ran debug on rout...
I have a scenerio where in an agent is logged on and available to take calls but he is not in the desk when the call arrives. Is there any way to put the call back in queue or roll over to the next available agent by putting the first agent to Not re...
I guess Gary is right. From your problem description the pg B does not seem to have a valid DMP address. Can you verify if you see PG B status in pgagent shows as idle or in service.
I faced this problem too. The fix was to change the database monitor log on password manually to match sqlsvc or the sa password. But i dont know the reason why it was behaving that way since it should use the SA account to log on as a service.
Thanks for your reply. This has been already tried in the lab. we have assigned the address pool for that specific group. In the address management I have checked both use DHCP and use address pool. When I tested the setup, my clients are still getti...
If there is Burst rings configured on the lines from the PBX or from the PSTN then this will result in the phantom call as the gateway does not identify this as a keepalive or burst rings but it treats it as a control signal for another call.
Please let me know if you have any kind of call forwarding configured on the PSTN end. That is the DID coming to a remote location being forwarded to the toll free 800 number.ThanksPreetham
