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Webex Call Service Connect - No busy if connected with deskphone and 2nd Call comes in

Paul Freiberg
Level 1
Level 1

Hi all,

 

I configured Webex Hybrid Call Service Connect for some users.

I set the Busy Trigger on all of my lines to 1.

If I answer a call from deskphone and a second call comes on my number, it is forwarded to cloud and all of my Webex Teams clients ring, instead of a busy.

I double checked the line appearance on the Spark-RD line!

If I answer a call on my Webex Teams Client and a second one calls my number he get a busy.

Did I made a misconfiguration or did anyone noticed that behavior before and opened a case?

 

UCM 11.5 SU5

Exp: x8.11

 

Paul

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