For no appearent reason the check box nest to forward to voice mail under the line config page is showing up unhecked on random users phones about 2 a week now. There is no appearent pattern and when i check it again it seems to stay.
Just to add one more question to Gonz's, do your users have access to the ccmuser web gui? If they do they may have the ability to change these settings themselves.
Hope this helps!
Rob
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