Which Call Handler Was Called?

[doro]

Hi,<br><br><br>Here is the configuration that I have : <br>Unity 3.0(3)<br>TSP 3.0(4)<br>integrated with a CCM 3.2<br><br>I would like to know if there is a solution for the following problem:<br><br>I have several Call handlers with an extension associated to each of them. Those Call handlers send voice messages to the same recipient.<br>In his mailbox, the recipient can not distinguish from which Call Handler the voice message is coming from!<br><br>Is there something that can provide me the call handler who was answering the call?<br><br>Thanks for the help,<br><br>;-Don<br><br><br><br><br>

[#2]

That's actually a bug... I just tested it on my 3.1(2) system. When you record a voice name for your call handler (or distirbution list or interviewer) it should indicate "message from... (voice name)" before it plays the message. That's not working on my 3.1 boxes (not sure when this broke, I guess no one uses this functionality or I would have heard of it by now!).

I'll forward on to the conversations team...


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)