KVM: Auth failure

[greg.garman]

In a UCS 220 M3 server I continue to get Authorization failure when trying to use the KVM through the CIMC. The user is set for admin rights. I have tried creating another user and giving them user rights and admin rights but still get the same results - KVM: Auth failure. Any suggestions?

[Keny Perez]

what Java version are you using? does this happen no matter what PC is used?Are all those PCs using the same java version?

-Kenny

[greg.garman]

I have two new UCS 220 M3 servers I am trying to set up with the same results. I tried three different laptops with the same results also. Two are running java 1.7.0_76-b13  and the third is running Java 1.7.0_67-b01. I went through the Cisco KVM troubleshooting guide - 115958-ucsm-kvm-troubleshooting-00 to no avail. When trying to download the KVM.zip I get a 404 - file not found.

[Keny Perez]

What Web browser are you using? And is there any firewall blocking the KVM ports?

-Kenny

[greg.garman]

I tried Firefox and Explorer to no avail and the firewall was turned off on each of the machines. I made an exception in the firewall for the port 2068 described in the kvm troubleshooting guide by Cisco and turned the firewall on but still no difference.

[Keny Perez]

If you enable Java logging, what do you see? Do you have more than one Java version installed or just one?  I have seen issues when there is more than one Java version installed causing conflicts.

-Kenny

[greg.garman]

Here is the logging output:

Java Web Start 10.76.2.13
Using JRE version 1.7.0_76-b13 Java Hotspot(TM)64-Bit Server VM
User home directory= C:\Users\administrator.SMC
-------------------------------------
Command decriptions removed for brevity.

-------------------------------------
Missing Application-Name manifest attribute for: https://192.168.255.171:443/software/avctNuova.jar
KVM/VM Client Version: 5.03.01(Build 223)
replace numpad
replace numpad
**Max Size: W = 1920 H = 1160
**Window Pref Size: W = 1040 H = 826
**Max Size: W = 1920 H = 1160
**Window Pref Size: W = 1040 H = 826
JNLPClassLoader: Finding library VMAPI_DLL.dll
JNLPClassLoader: Finding library jawt.dll
JNLPClassLoader: Finding library avctKVMIO.dll
ProtocolAPCP.ReceiveSessionSetup: v1.2APCP = true
APCP Version 258
server sends a HB timeout = 60

Supported protocols:[SSLv2Hello, SSLv3, TLSv1, TLSv1.1, TLSv1.2]

Enabled protocols: [SSLv3, TLSv1, TLSv1.1, TLSv1.2]

Supported Ciphers: removed for brevity.

Enabled Ciphers: removed for brevity.

SSL session using protocol: removed for brevity.

KVMIOWindowListener::setup
KVMIOWindowListener::setup

There doesn't seem to be anything of interest there.

I am running only one version of Java.

[Keny Perez]

Is it possible for you to try Java 7 u21?  I have seen that version always works... by the way, what is the CIMC version you are running?

-Kenny

[greg.garman]

I'll see if I can put the Java 7 u21 on the machine today and try it.

I have the 2.0 (3d) version of CIMC on the UCS servers.

[greg.garman]

Well I finally got to get back to this problem but the Java 7u21 still does not work. I did get different results however. I got a message box that said "The session timed out waiting for verification of the certificate. All the connections will be closed."

The Java console looks the same however.

[greg.garman]

The logs for the CIMC did not show the auth fail message however.