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1721/WIC-1SHSDL-V2 Bundle: WIC not recognised

progon
Level 1
Level 1

I just received a new 1721/WIC-1SHSDL-V2 Bundle. Unfortunately, the WIC-1SHSDL-V2 is NOT recognised. I already tried updating to the most current IOS release 12.3.12. I tried IP, IP/ADSL & IP/ADSL PLUS Feature Sets.

Any suggestions?

Cisco Internetwork Operating System Software

IOS (tm) C1700 Software (C1700-SY7-M), Version 12.3(12), RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2004 by cisco Systems, Inc.

Compiled Mon 29-Nov-04 22:23 by kellythw

Image text-base: 0x8000816C, data-base: 0x80E402B0

ROM: System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)

ROM: C1700 Software (C1700-SY7-M), Version 12.3(12), RELEASE SOFTWARE (fc3)

Router uptime is 2 minutes

System returned to ROM by reload

System image file is "flash:c1700-sy7-mz.123-12.bin"

cisco 1721 (MPC860P) processor (revision 0x400) with 56420K/9116K bytes of memory.

Processor board ID FOC083805R9 (453823491), with hardware revision 0000

MPC860P processor: part number 5, mask 2

Bridging software.

X.25 software, Version 3.0.0.

1 FastEthernet/IEEE 802.3 interface(s)

32K bytes of non-volatile configuration memory.

32768K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102

3 Replies 3

thisisshanky
Level 11
Level 11

12.3.12 is the latest train. Even an IP or IP/ADSL is enough to support this card. Try reseating the card to another WIC slot and see if that helps. Make sure the card fits in properly.

Hope the card is not bad. Do you get any error messages (console messages) when the router boots up. Can you paste the boot sequence.

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

The card seems to be ok, at least it works fine in an Cisco 3825...

Here's the requested boot log:

System Bootstrap, Version 12.2(7r)XM2, RELEASE SOFTWARE (fc1)

TAC Support: http://www.cisco.com/tac

Copyright (c) 2003 by cisco Systems, Inc.

C1700 platform with 65536 Kbytes of main memory

program load complete, entry point: 0x80008000, size: 0xcadef8

Self decompressing the image : ###################################################################################################################################################################################################################### [OK]

Smart Init is enabled

smart init is sizing iomem

ID MEMORY_REQ TYPE

MainBoard 0X00027A80 1721

0X000F3BB0 public buffer pools

0X00211000 public particle pools

0X0431 0X00000000 UNKNOWN Card in slot 0

TOTAL: 0X0032C630

If any of the above Memory Requirements are

"UNKNOWN", you may be using an unsupported

configuration or there is a software problem and

system operation may be compromised.

Allocating additional 2378465 bytes to IO Memory.

PMem allocated: 61402863 bytes; IOMem allocated: 5706001 bytes

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco Internetwork Operating System Software

IOS (tm) C1700 Software (C1700-SPSERVICESK9-M), Version 12.3(12), RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2004 by cisco Systems, Inc.

Compiled Mon 29-Nov-04 22:23 by kellythw

Image text-base: 0x8000816C, data-base: 0x815A0860

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

cisco 1721 (MPC860P) processor (revision 0x400) with 59963K/5573K bytes of memory.

Processor board ID FOC083805R9 (453823491), with hardware revision 0000

MPC860P processor: part number 5, mask 2

Bridging software.

X.25 software, Version 3.0.0.

1 FastEthernet/IEEE 802.3 interface(s)

32K bytes of non-volatile configuration memory.

32768K bytes of processor board System flash (Read/Write)

Press RETURN to get started!

After Press RETURN to get started...when you hit enter you usually get a bunch of syslog messages...If the card is not detected for some reason, some error message (syslog) will be there along with these messages..I was interested in taking a look at that..

Did you try a different WIC slot (1721 has two slots)

Are any LEDs lit on the WIC ??

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

Review Cisco Networking for a $25 gift card