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ANI Self Test

rayray221
Level 1
Level 1

I ran a Self-Test on the database and the database.pl script failed. I am having trouble determining the problem because the message I get is as followed:

FAIL Self Test Fail to query dfmfh.DbVersion, Error: [Sybase][ODBC Driver][Adaptive Server Anywhere]Unable to

Self Test Fail to query dfmfh.SYSTABLE, Error: [Sybase][ODBC Driver][Adaptive Server Anywhere]Unable to

The message is cut off at "Unable to "

Can someone help me to discover what the rest of the message says. Another log file perhaps. Also, any help on fixing the problem would be appreciated as well.

5 Replies 5

rmushtaq
Level 8
Level 8

dfmfh -> sounds like you have DFM Fault History also installed?

yes I do. Does that mean something to you? I am fairly new with CiscoWorks and am not yet at the point of comfortable. Do you have any suggestions on my failed test?

Try doing a net stop crmdmgtd followed by net start crmdmgtd on the CLI and the run the test again.

No luck, same error. Any other suggestions? Really appreciate your help.

Then TAC should help out.