Cache Error Exception

[sagar.joshi]

One on our cutomer is getting following error.

Please help me in resolving the same.

I am also attaching show tesh-support command.

*** Cache Error Exception ***

Cache Err Reg = 0xa0200110

data reference, primary cache, data field error , error not on SysAD Bus

PC = 0xbfc0edc0, Cause = 0xa800, Status Reg = 0x34408007

[josrankin]

The message here indicates a possible hardware issue. It could be DRAM or a processor problem. You may want to try reseating the DRAM SIMMs as well as the flash and bootflash SIMMs. Here's a link with more information:

http://www.cisco.com/warp/public/122/crashes_pmpe.html#platforms