Re: Cat 4003, Power Supply 2 failing but not installed

dbrooks · ‎08-06-2004

I have a Catalyst 4003 restarting on its own every once in a while. According to logs, PS2 if failing. The problem is that PS2 is not even installed, physically. The software says PS2 is not installed but the logs say otherwise.

I can't find anything in the config or anything online to troubleshoot this.

I am new to Catalyst switches. Any help is appreciated.

Thanks.

Cisco4003_ClosetB> (enable) show version

WS-C4003 Software, Version NmpSW: 4.5(1)

NMP S/W compiled on Mar 29 1999, 15:49:45

GSP S/W compiled on Mar 29 1999, 10:56:40

System Bootstrap Version: 4.4(1)

Hardware Version: 1.5 Model: WS-C4003 Serial #: JAB0309009S

Mod Port Model Serial # Versions

--- ---- ---------- -------------------- ---------------------------------

1 0 WS-X4012 JAB0309009S Hw : 1.5

Gsp: 4.5(1.0)

Nmp: 4.5(1)

2 48 WS-X4148 JAB0323067U Hw : 1.6

3 34 WS-X4232-GB-RJ JAE041500E8 Hw : 2.3

DRAM FLASH NVRAM

Module Total Used Free Total Used Free Total Used Free

------ ------- ------- ------- ------- ------- ------- ----- ----- -----

1 32768K 17504K 15264K 12288K 3759K 8529K 480K 105K 375K

Uptime is 3 days, 3 hours, 43 minutes

Cisco4003_ClosetB> (enable) show system

PS1-Status PS2-Status Fan-Status Temp-Alarm Sys-Status Uptime d,h:m:s Logout

---------- ---------- ---------- ---------- ---------- -------------- ---------

ok none ok off ok 3,03:40:45 20 min

PS1-Type PS2-Type Modem Baud Traffic Peak Peak-Time

---------- ---------- ------- ----- ------- ---- -------------------------

WS-C4008 none disable 9600 0% 0% Mon Aug 2 2004, 11:04:19

Cisco4003_ClosetB> (enable) show log

Network Management Processor (ACTIVE NMP) Log:

Reset count: 59

Re-boot History: Aug 02 2004 11: 4:19 0, Jun 29 2004 18:18:35 0

Jun 08 2004 15: 7:15 0, May 17 2004 11:19:44 0

Mar 10 2004 15:12:30 0, Feb 19 2004 19:13:33 0

Jan 29 2004 17: 2:26 0, Oct 28 2003 9:28:45 0

Oct 09 2003 11: 0:24 0, Aug 23 2003 15:44:18 0

Bootrom Checksum Failures: 0 UART Failures: 0

Flash Checksum Failures: 0 Flash Program Failures: 0

Power Supply 1 Failures: 0 Power Supply 2 Failures: 59

DRAM Failures: 0

Exceptions: 0

Georg Pauwen · ‎08-06-2004

Hello,

I think this is a software bug and doesn´t indicate anything being wrong with your power supply, the software appears to count the PS numbers wrong.

You can turn logging of this message off with the global command:

logging console notifications

Which IOS or CatOS version are you running ?

Regards,

Georg

dbrooks · ‎08-06-2004

I think you are correct; it seems like a software bug. I am one or two minor revs behind... This is what is on flash:

Cisco4003_ClosetB> (enable) dir

-#- -length- -----date/time------ name

1 2800036 Jun 08 1999 07:46:39 cat4000.4-5-1.bin

8734172 bytes available (2800164 bytes used)

I have not tried swapping the power supply slots. I doubt it would like being run from slot 2 with slot 1 empty.

I don't think turning off logging will help. The switch just restarts in the middle of the day. There are other switches in the same closet that do not restart. Same power, same ups, etc.

Thanks for the help.