cisco 6807 - slot error 6KPWR-4-UNSUPPORTED: unsupported module in slot 6, power not allowed: Unknown Card Type

[vchisembele]

Hi Guys,

someone please help. we recently acquired a cisco 6807 and one of the cards in the slot gives the error

6KPWR-4-UNSUPPORTED: unsupported module in slot 6, power not allowed: Unknown Card Type

someone point me in the right direction please.

[johnd2310]

Hi,

What card have you installed in slot 6?  "show inventory" should show you the name of the card in slot 6.

Thanks

John

[vchisembele]

Router#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  3    5  Supervisor Engine 2T 10GE w/ CTS (Acti VS-SUP2T-10G       SAL17110FMR
  5    4  CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL12469V08
  6   20  FRU type (0x6003, 0x581(1409))         C6800-16P10G-XL    SAL204703E8

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  3  2c54.2dc3.51ea to 2c54.2dc3.51f1   1.4   12.2(50r)SYS 15.1(2)SY3   Ok
  5  0023.0456.495c to 0023.0456.495f   2.7   Unknown      Unknown      PwrDown
  6  286f.7f39.4053 to 286f.7f39.4066   1.2   Unknown      Unknown      PwrDown

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  3  Policy Feature Card 4       VS-F6K-PFC4        SAL17100757  2.0    Ok
  3  CPU Daughterboard           VS-F6K-MSFC5       SAL17100B0G  1.5    Ok
  5  Distributed Forwarding Card WS-F6700-DFC3B     SAL124592MR  4.7    PwrDown

Mod  Online Diag Status
---- -------------------
  3  Pass
  5  Not Applicable
  6  Not Applicable

[johnd2310]

Hi,

Do you have enough power in the 6807? What power supplies do you have installed?

Thanks

John

[vchisembele]

Router>sh power status power-supply 3
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
3    none
Router>sh power status power-supply 2
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
2    C6800-XL-3KW-AC    2999.88 57.69  OK     OK     on
Router>sh power status power-supply 1
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    C6800-XL-3KW-AC    2999.88 57.69  OK     OK     on

[Leo Laohoo]

  6   20  FRU type (0x6003, 0x581(1409))         C6800-16P10G-XL   

Data Sheet and Installation Notes specifies that this line card requires an IOS level of 15.2(1)SY or later.  The supervisor card is just running 15.1(2)SY3.  

[vchisembele]

Thanks, I have just uploaded s6t64-ipservicesk9-mz.SPA.154-1.SY1.bin on the switch but trying to get a command to direct the switch to boot from this later IOS

[Leo Laohoo]

trying to get a command to direct the switch to boot from this later IOS

config t

no boot system flash bootdisk:s2t54-advipservicesk9-mz.SPA.15.1(2)SY3.bin

boot system flash boodisk:<NEW IOS>.bin

boot system flash bootdisk:s2t54-advipservicesk9-mz.SPA.15.1(2)SY3.bin

end

wr

reload

[vchisembele]

Router>sh power status power-supply 3
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
3    none
Router>sh power status power-supply 2
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
2    C6800-XL-3KW-AC    2999.88 57.69  OK     OK     on
Router>sh power status power-supply 1
                        Power-Capacity PS-Fan Output Oper
PS   Type               Watts   A @52V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1    C6800-XL-3KW-AC    2999.88 57.69  OK     OK     on

[lpassmore · Accepted solution]

How about show version?

[vchisembele]

Cisco IOS Software, s2t54 Software (s2t54-ADVIPSERVICESK9-M), Version 15.1(2)SY3, RELEASE SOFTWARE (fc4)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Wed 11-Jun-14 14:27 by prod_rel_team

ROM: System Bootstrap, Version 12.2(50r)SYS3, RELEASE SOFTWARE (fc1)

 Router uptime is 20 hours, 32 minutes
Uptime for this control processor is 20 hours, 32 minutes
System returned to ROM by power on
System image file is "bootdisk:s2t54-advipservicesk9-mz.SPA.15.1(2)SY3.bin"
Last reload reason: power-on

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco C6807-XL (M8572) processor (revision ) with 1785856K/262144K bytes of memory.
Processor board ID FGE200200X1
 CPU: MPC8572_E, Version: 2.2, (0x80E80022)
 CORE: E500, Version: 3.0, (0x80210030)
 CPU:1500MHz, CCB:600MHz, DDR:600MHz
 L1:    D-cache 32 kB enabled
        I-cache 32 kB enabled

Last reset from power-on
1 Virtual Ethernet interface
3 Gigabit Ethernet interfaces
6 Ten Gigabit Ethernet interfaces
2543K bytes of non-volatile configuration memory.

Configuration register is 0x2102