02-16-2004 01:02 AM - edited 03-02-2019 01:36 PM
I have several devices 'stuck' in either Suspended or Not Responding. Whenever I attempt to delete these devices I get the error
A failure occurred during an import status operation
When I click Details on the error screen I get the following message
Probable Cause: A database read error occurred when trying to read the device data for this device. Recommended Action: Click on the CiscoWorks Server>Diagnostics>Collect Server Information link before calling your technical support representative for assistance.
Is this an easy thing to solve, or do I actually need to invoke my SmartNet subscription.
Thanks
Paul
02-17-2004 11:52 AM
First to make sure the device is supported.
If it is, then mostly like is because a snmp counter has large value that it exceeds the database value range. Reload the device and readd should fix the problem.
If it's the case, the it's a bug on RME. I recommend you open a TAC case to raise it.
Also check CSCea67346, CSCdu09377, and CSCdw17012
02-18-2004 01:11 AM
Worked like a charm. Added the devices concerned and it sorted itself out.
Thanks mimie
02-17-2004 11:18 PM
Hi Paul
try this first:
it seems that some versions of browers cache this information incorrectly, the device isn't really there. That's why rme can't find it in the database.
In IE go to Tool > Internet Option and delete your tempory internet files. And very important: make sure to click "Setting" and select "Every visit to the Page".
Relogin onto CW2K and goto Import status, if they are still there , click the refresh button on the browser. If they are still there, we're going to have to do a backup of the database, reinitialise a new one and restore from the backup.
Let me know how it went.
Cheers
P
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