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problem in loading image to switch 2960 using xmodem

sajjad_m1987
Level 1
Level 1

 

hello dears

i have 2960 switch and its suddenly stops booting and its reload continuously .so I tried to load new IOS using xmodem , but the same problem remains. i tried 5 different versions but all the same (i have download the images from cisco site and using tera term) , bellow is the commands and the result.

 

switch:

switch: copy xmodem: flash:c2960x-universalk9-mz.150-2.EX5.bin
Begin the Xmodem or Xmodem-1K transfer now...
C.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
File "xmodem:" successfully copied to "flash:c2960x-universalk9-mz.150-2.EX5.bin"

switch: unset BAUD


switch: boot flash:c2960x-universalk9-mz.150-2.EX5.bin
Loading "flash:c2960x-universalk9-mz.150-2.EX5.bin"...Verifying image flash:c2960x-universalk9-mz.150-2.EX5.bin.......................................................................................................................................................................................................................................................................................Image passed digital signature verification
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
File "flash:c2960x-universalk9-mz.150-2.EX5.bin" uncompressed and installed, entry point: 0x3000
executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 21-Feb-14 05:54 by prod_rel_team
HULC:Collect Entropy thread starting on box...
Initializing flashfs...
Using driver version 3 for media type 1
mifs[7]: 10 files, 1 directories
mifs[7]: Total bytes : 1806336
mifs[7]: Bytes used : 690688
mifs[7]: Bytes available : 1115648
mifs[7]: mifs fsck took 1 seconds.
mifs[7]: Initialization complete.

mifs[8]: 1 files, 1 directories
mifs[8]: Total bytes : 3870720
mifs[8]: Bytes used : 971264
mifs[8]: Bytes available : 2899456
mifs[8]: mifs fsck took 0 seconds.
mifs[8]: Initialization complete.

mifs[9]: 5 files, 1 directories
mifs[9]: Total bytes : 258048
mifs[9]: Bytes used : 8192
mifs[9]: Bytes available : 249856
mifs[9]: mifs fsck took 1 seconds.
mifs[9]: Initialization complete.

mifs[10]: 5 files, 1 directories
mifs[10]: Total bytes : 258048
mifs[10]: Bytes used : 8192
mifs[10]: Bytes available : 249856
mifs[10]: mifs fsck took 0 seconds.
mifs[10]: Initialization complete.

mifs[11]: 15 files, 2 directories
mifs[11]: Total bytes : 122185728
mifs[11]: Bytes used : 43276288
mifs[11]: Bytes available : 78909440
mifs[11]: mifs fsck took 1 seconds.
mifs[11]: Initialization complete.

...done Initializing flashfs.


FIPS: Flash Key Check : Begin
FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled

POST: MA BIST : Begin
POST: MA BIST : End, Status Passed

POST: TCAM BIST : Begin
POST: TCAM BIST : End, Status Passed

POST: ACT2 Authentication : Begin
POST: ACT2 Authentication : End, Status Passed
extracting front_end/front_end_ucode_info (43 bytes)
Software version is different so extracting
the whole bundle

Waiting for Stack Master Election...
POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed

POST: PortASIC Stack Port Loopback Tests : Begin
POST: PortASIC Stack Port Loopback Tests : End, Status Passed

POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 6
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.

%Software-forced reload


18:19:28 UTC Sat Nov 3 2018: Unexpected exception to CPUvector 2000, PC = 2711F1C
-Traceback= 0x2711F1Cz 0x2711EB4z 0x1F8E504z 0x1B1C2A4z 0x1B1C474z 0x1B1C5CCz 0x43FE2Cz 0x44009Cz 0x27134A4z 0x270D6E4z

Writing crashinfo to flash:/crashinfo_ext/crashinfo_ext_14

18:19:31 UTC Sat Nov 3 2018: Unexpected exception to CPUvector 2000, PC = 1B669EC
-Traceback= 0x1B669ECz 0x270D6E4z 0x27134A4z 0x270D6E4z


=== Flushing messages (18:19:31 UTC Sat Nov 3 2018) ===

Buffered messages:
Queued messages:
Nov 3 18:19:32.008: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Mar 1 00:00:26.819: Read env variable - LICENSE_BOOT_LEVEL =
Mar 30 01:27:38.146: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2960x_lanbase Next reboot level = lanbase and License = lanbase
Nov 3 18:18:39.272: in Switch 0. Cannot read pid from Flexstack module

Cisco IOS Software, C2960X Software (C2960X-UNIVERSALK9-M), Version 15.0(2)EX5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 21-Feb-14 05:54 by prod_rel_team

Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x02023BC8 SRR1 = 0x00029200 SRR2 = 0x02711F1C SRR3 = 0x00029200
ESR = 0x00000000 DEAR = 0x882BB41F TSR = 0x84000000 DBSR = 0x01000000

CPU Register Context:
Vector = 0x00002000 PC = 0x02711F1C MSR = 0x00029200 CR = 0x39000093
LR = 0x02711EB4 CTR = 0x0041851C XER = 0xC000007D
R0 = 0x02711EB4 R1 = 0x04A31128 R2 = 0x00000000 R3 = 0x03569710
R4 = 0x00000000 R5 = 0x00000000 R6 = 0x00000000 R7 = 0x00000025
R8 = 0x00000000 R9 = 0x038A0000 R10 = 0x04A3136C R11 = 0x00000000
R12 = 0x39000099 R13 = 0x1F183944 R14 = 0x0044003C R15 = 0x00000000
R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
R24 = 0x00000000 R25 = 0x00000000 R26 = 0x00000001 R27 = 0x00000002
R28 = 0x037FED34 R29 = 0x00000000 R30 = 0x04A31158 R31 = 0x00000000

Stack trace:
PC = 0x02711F1C, SP = 0x04A31128
Frame 00: SP = 0x04A31138 PC = 0x02711EB4
Frame 01: SP = 0x04A31150 PC = 0x021A90FC
Frame 02: SP = 0x04A311B0 PC = 0x01F8E504
Frame 03: SP = 0x04A311C0 PC = 0x01B1C2A4
Frame 04: SP = 0x04A311E0 PC = 0x01B1C474
Frame 05: SP = 0x04A311F8 PC = 0x01B1C5CC
Frame 06: SP = 0x04A31228 PC = 0x0043FE2C
Frame 07: SP = 0x04A31330 PC = 0x0044009C
Frame 08: SP = 0x04A31338 PC = 0x027134A4
Frame 09: SP = 0x00000000 PC = 0x0270D6E4


Switch uptime is 1 minute, 24 seconds

cisco WS-C2960X-24TS-L (APM86XXX) processor (revision G0) with 524288K bytes of memory.
Processor board ID FCW1902B2JF

CPU rev: B
Image passed digital signature verification
Board rev: 18
Testing DataBus...
Testing AddressBus...
Testing Memory from 0x00000000 to 0x1fffffff.../
Using driver version 4 for media type 1
Xmodem file system is available.
Base ethernet MAC Address: 20:4c:9e:f6:5d:80
The password-recovery mechanism is enabled.
USB EHCI 1.00
USB EHCI 1.00
USB Console INIT
Initializing Flash...
mifs[5]: 10 files, 1 directories
mifs[5]: Total bytes : 1806336
mifs[5]: Bytes used : 690688
mifs[5]: Bytes available : 1115648
mifs[5]: mifs fsck took 0 seconds.
mifs[6]: 1 files, 1 directories
mifs[6]: Total bytes : 3870720
mifs[6]: Bytes used : 971264
mifs[6]: Bytes available : 2899456
mifs[6]: mifs fsck took 1 seconds.
mifs[7]: 5 files, 1 directories
mifs[7]: Total bytes : 258048
mifs[7]: Bytes used : 8192
mifs[7]: Bytes available : 249856
mifs[7]: mifs fsck took 0 seconds.
mifs[8]: 5 files, 1 directories
mifs[8]: Total bytes : 258048
mifs[8]: Bytes used : 8192
mifs[8]: Bytes available : 249856
mifs[8]: mifs fsck took 0 seconds.
mifs[9]: 16 files, 2 directories
mifs[9]: Total bytes : 122185728
mifs[9]: Bytes used : 43523584
mifs[9]: Bytes available : 78662144
mifs[9]: mifs fsck took 37 seconds.
...done Initializing Flash.
Loading "flash:c2960x-universalk9-mz.152-6.E1"...flash:c2960x-universalk9-mz.152-6.E1: no such file or directory

Error loading "flash:c2960x-universalk9-mz.152-6.E1"

Interrupt within 5 seconds to abort boot process.
Loading "flash:/c2960x-universalk9-mz.152-2.E7.bin"...Verifying image flash:/c2960x-universalk9-mz.152-2.E7.bin.....................................................................................................................................................................................................................................................................................................................................Image passed digital signature verification
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

 

 

please your support.

6 Replies 6

Leo Laohoo
Hall of Fame
Hall of Fame

@sajjad_m1987 wrote:

POST: PortASIC Port Loopback Tests : Begin
POST: Failed PortPhyLoopback Packet Test asic_index 1 port_hardware_index 6
POST: PortASIC Port Loopback Tests : End, Status Failed

Error: ASIC/PHY POST failed. Cannot continue.


Do not "reboot" or reload the switch.  Remove the power.

thanks dear

do you mean after completing the sending  of the image to the switch ,we have to escape the boot flash:  command and power off the device?

Looks like you have image that hitting with bug  ( as per the description after Power off 2900 Switch it should boot normally, of not please update IOS to below version and let us know.

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut90593

 

Try 15.2(2)E8

 

Using Xmodem and upload new version and test it. 

 

https://www.cisco.com/c/en/us/support/docs/routers/2600-series-multiservice-platforms/15085-xmodem-generic.html

 

If you still having issue, the option is raise TAC case to RMA the unit.

 

BB

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thanks dear Balaji

but i tried 5 different versions and all the same result.

I mean PULL THE POWER PLUG (do not use the RELOAD command).

r_m
Level 1
Level 1

Hi sajjad_m1987

The correct procedure for repairing the IOS is as follows:

 

First, Boot the switch in ROM-MODE

Switch: flash_init
Switch: format flash
Switch: set BAUD 115200
Switch: copy xmodem: flash: <ios.image.bin>
Switch: set boot flash: <ios.image.bin>
Switch: unset BAUD
Switch: boot 

 ...

at this point the switch should start using the new image loaded with xmodem.

regards

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