Re: SupIII in Cat4006 Rebooting?

kenjohnson · ‎11-11-2002

We recently picked up two SupIII's in new chassis - one is working perfectly - the other likes to spontaneously reload every 5-10 hours - the only reason given for the reset according to the console is "system last reset by reload"

We're going to RMA it I think - but thought I would check to see if anyone else had expereinced something like this...

The IOS on it was cat4000-is-mz.121-11b.EW1

Thanks!

- Ken Johnson

LeTourneau University

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CIPTUG

Cisco IP Telephony Users Group

http://www.ciptug.org

Prashanth Krishnappa · ‎11-11-2002

I would open a TAC case and have the crash dump examined

Prashanth Krishnappa · ‎11-11-2002

Open a TAC case with sh tech and the crashinfo output.

Crashinfo is collected using the command

"more crashinfo:data"

This command supersedes "show platform crashdump"

aalbler · ‎11-13-2002

Hi,

we had the same problem and opened a TAC case. It was a software problem. (I don't have the bugid right now).

We upgraded to the latest version and the problem disappeared. (now 2 months ago)

Regards

Alex

kenjohnson · ‎11-13-2002

Thanks for the feedback...that makes me feel a lot better!!!

We were on 12.1(11b)EW1 with the problem in two different chassis...

We went to 12.1(12c)EW1 and the problem certainly did seem to disappear - we didn't dare hope it was really gone - but your confirmation makes me feel a lot better!

If anyone finds the bug number I'd be extremely interested to read it.