Re: 4006 at every turn anomaly re-boot

Ru Song Fu · ‎10-22-2004

Self-test is pass.But again and again reboot.reboot time is no rule.

log message:

Switch_B> (enable) sh log

Network Management Processor (ACTIVE NMP) Log:

Reset count: 98

Re-boot History: Oct 20 2004 16:35:31 0, Oct 19 2004 23:19:09 0

Oct 19 2004 23:11:46 0, Oct 19 2004 23:06:26 0

Oct 19 2004 23:01:28 0, Oct 18 2004 23:23:23 0

Oct 18 2004 23:17:16 0, Oct 18 2004 23:15:30 0

Oct 18 2004 23:12:11 0, Oct 18 2004 23:04:17 0

Bootrom Checksum Failures: 0 UART Failures: 0

Flash Checksum Failures: 0 Flash Program Failures: 0

Power Supply 1 Failures: 3 Power Supply 2 Failures: 4

DRAM Failures: 0

Exceptions: 0

Last software reset by user: 4/25/2002,06:08:25

MCP Exceptions/Hang: 0

Heap Memory Log:

Corrupted Block = none

NVRAM log:

01. 10/14/2000,13:13:47: convertCiscoMIB:PreSac(0) checksum failed: 0x0(0x4C5C)

02. 10/14/2000,13:20:21: convert_post_SAC_CiscoMIB:Nvram block 0 unconvertible:

11(10)

03. 10/14/2000,13:20:21: convert_post_SAC_CiscoMIB:Nvram block 1 unconvertible:

4(2)

04. 10/14/2000,13:20:21: convert_post_SAC_CiscoMIB:Nvram block 2 unconvertible:

4(2)

Module 2 Log:

Reset Count: 95

Reset History: Wed Oct 20 2004, 16:35:36

Tue Oct 19 2004, 23:19:15

Tue Oct 19 2004, 23:11:52

Tue Oct 19 2004, 23:06:32

Prashanth Krishnappa · ‎10-22-2004

can you paste outputs of

sh ver

sh crashdump 1

dir bootflash:

sh env 1 (if you are running 5.x or 4.x) or

sh nvramenv 1(if you are running 6.x and higher)

Ru Song Fu · ‎10-24-2004

sh ver

WS-C4006 Software, Version NmpSW: 6.4(13)

NMP S/W compiled on Sep 13 2004, 18:35:27

GSP S/W compiled on Sep 13 2004, 16:43:32

System Bootstrap Version: 5.4(1)

Hardware Version: 1.2 Model: WS-C4006 Serial #: FOX04112759

Mod Port Model Serial # Versions

--- ---- ---------- -------------------- ---------------------------------

1 2 WS-X4013 JAB0442017F Hw : 1.2

Gsp: 6.4(13.0)

Nmp: 6.4(13)

2 34 WS-X4232-GB-RJ JAE08030UXF Hw : 2.4

6 34 WS-X4232-GB-RJ JAE04330082 Hw : 2.3

DRAM FLASH NVRAM

Module Total Used Free Total Used Free Total Used Free

------ ------- ------- ------- ------- ------- ------- ----- ----- -----

1 65536K 33670K 31866K 16384K 5407K 10977K 480K 185K 295K

Uptime is 0 day, 1 hour, 16 minutes

Switch_B> (enable)dir bootflash:

-#- -length- -----date/time------ name

1 4486980 Oct 23 2004 11:26:21 cat4000.6-4-13.bin

11241532 bytes available (4487108 bytes used)

Switch_B> (enable) sh nvramenv 1

PS1="rommon ! >"

?="0"

DiagBootMode="post"

MemorySize="64"

ResetCause="20"

AutobootStatus="success"

NO End.Plese see you email.

Prashanth Krishnappa · ‎10-24-2004

From the sh crashdump 1 output you emailed me, I see

Switch_B> (enable) sh crashdump1 1

Version and date:

Old crashdump format or invalid Version and Date <<--

The reset cause is 20 in sh nvramenv 1. This normally indicates some kind of a power failure. Make sure the power to the switch/UPS is stable.

glen.grant · ‎10-24-2004

Try doing a "show test switch memory detail" and see if any of the SRAM is coming up faulty . With the version you are running there is continous background test that are run , if the tests see a problem it will automatically reboot the switch and attempt to take the faulty sram segments off and it will run in a deteriorated state until you can change the supervisor . You should see a message in the logs if it is doing this . Do a show logging buffer 1000 and see if anything unusual shows up .