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the Cardstatus of WS-X6348-RJ-45 is "faulty"

jpiao
Level 1
Level 1

I do have ws-x6348 module, Sup2 with CATos 7.6(4) in Cat6513. but for some reasons the modules is showing Cardstatus as "faulty". but the module is operational in another Cat6513 with a Sup2/catos 7.6(4). The following is part of "show tech""

**************** show version ******************

WS-C6513 Software, Version NmpSW: 7.6(4)

Copyright (c) 1995-2003 by Cisco Systems

NMP S/W compiled on Nov 4 2003, 19:06:03

System Bootstrap Version: 6.1(3)

System Boot Image File is 'bootflash:cat6000-sup2k8.7-6-4.bin'

System Configuration register is 0x2

Hardware Version: 1.0 Model: WS-C6513 Serial #: TBA05430212

PS1 Module: WS-CAC-2500W Serial #: ART043800MA

PS2 Module: WS-CAC-2500W Serial #: ART044901JL

Mod Port Model Serial # Versions

--- ---- ------------------- ----------- --------------------------------------

1 2 WS-X6K-SUP2-2GE SAD05080NSX Hw : 2.2

Fw : 6.1(3)

Fw1: 6.1(3)

Sw : 7.6(4)

Sw1: 7.6(4)

WS-X6K-SUP2-2GE SAD05080NSX Hw : 2.2

Sw :

2 48 WS-X6348-RJ-45 SAL044411J8 Hw : 1.4

Fw : 5.4(2)

Sw : 7.6(4)

DRAM FLASH NVRAM

Module Total Used Free Total Used Free Total Used Free

------ ------- ------- ------- ------- ------- ------- ----- ----- -----

1 131072K 63032K 68040K 32768K 25346K 7422K 512K 287K 225K

Uptime is 0 day, 1 hour, 38 minutes

****************** show flash ******************

bootflash:

-#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name

1 .. ffffffff 50bc2662 7c0718 24 7603864 Nov 26 2003 18:29:05 cat6000-sup2k8.7-6-4.bin

7600360 bytes available (7603992 bytes used)

slot0:

error = -24

Open device slot0 failed (bad device info block)

****************** show environment all ******************

Environmental Status (. = Pass, F = Fail, U = Unknown, N = Not Present)

PS1: . PS2: . PS1 Fan: . PS2 Fan: .

Chassis-Ser-EEPROM: . Fan: .

Clock(A/B): A Clock A: . Clock B: .

VTT1: . VTT2: . VTT3: .

Intake Exhaust Device 1 Device 2

Slot Temperature Temperature Temperature Temperature

--------------- --------------- --------------- --------------- ---------------

1 24C(50C,65C) 23C(60C,75C) 27C 24C

2 N/A N/A N/A N/A

1 (Switch-Eng) 21C(50C,65C) 18C(60C,75C) N/A N/A

Slot power Requirement/Usage :

Slot Card Type PowerRequested PowerAllocated CardStatus

Watts A @42V Watts A @42V

---- ------------------- ------- ------ ------- ------ ----------

1 WS-X6K-SUP2-2GE 128.52 3.06 128.52 3.06 ok

2 WS-X6348-RJ-45 100.38 2.39 128.52 3.06 faulty

And what's mean "slot0: error = -24

Open device slot0 failed (bad device info block)" ?

Very appreciated any comments.

4 Replies 4

skarundi
Level 4
Level 4

issue the "show test 2" command. This command shows the results of all diagnostic tests performed on the module. The module must have failed one of the tests.

It shows that Line Card Fireware Status: Pass, but Line Card Diag Status for all ports is Fail.

The module is working on another Cat6513, so the module should be no problem.

Do you think it is related with software image, backplane or configuration?

Thanks

Module 2 : 48-port 10/100BaseTX Ethernet

Line Card Firmware Status for Module 2 : PASS

Port Status :

Ports 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

-----------------------------------------------------------------------------

. . . . . . . . . . . . . . . . . . . . . . . .

25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

------------------------------------------------------------------------

. . . . . . . . . . . . . . . . . . . . . . . .

Line Card Diag Status for Module 2 (. = Pass, F = Fail, N = N/A)

Loopback Status [Reported by Module 1] :

Ports 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

-----------------------------------------------------------------------------

F F F F F F F F F F F F F F F F F F F F F F F F

Ports 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48

-----------------------------------------------------------------------------

F F F F F F F F F F F F F F F F F F F F F F F F

If this card is faulty in one switch and works in another, then it could be a problem with the slot itself. First check and make sure there are no bent pins on the backplan in that slot.

Also, Try another known good module in that slot and check whether it comes up ok or faulty.

Yes, I think the issue is with the slots and go to RMA the chassis.

Thanks