Is this normal?

[kim.graham]

Whenever I receive an update for a new signature package the site is unavailable for approximately 24 hours. Does anyone else encounter this?

Are there other ways to download the new signature packages without using the website?

Is it a "wait in line" situation and dependant on your service contract?

Kim

(very frustrated)

[bbenton]

At 4:15pm CDT I'm able to download them both from the web page.

[hanswat]

There is a change that has been put in place.

Please try again at 12:30 pst.

[kim.graham]

Sounds good. I will try back then.

Kim

[mjuckett]

At 3:30pm EST (12:30pm PST) I was able to download all 4 S89 files just fine. Thanks so much.

[kim.graham]

Ditto!!!

Thank you for getting this sorted out. It is greatly appreciated.

Kim :)

(very happy)

[hanswat · Accepted solution]

The problem appears to be with the file syncing across our ftp servers.

The files will now sync at 12PM PST, 4PM PST, and 5AM PST. So long as you wait past one of those times the files should download without a problem.

The fix for this will go into effect on May 8th. After that the files will always be available and sync times will no longer be an issue.

[kim.graham]

Many thanks for all the hard work in figuring this out.

Kim :)