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Beginner

Unable to download ASDM package

Hello Team,

I have a slight issue ongoing here. Initially when I purchased the Cisco ASA 5505 some other IT guys registered that on their own CCO ID. Now they have left the company and no one have any contact with them. 

I have enabled the SSH and I am able to login via putty/tera term but when I access my device's IP i.e. https://192.168.35.1 it gives me an error that and the page does not loads. After continuous research I found that there is no ASDM package in the flash drive. When I went to the downloads on Cisco website, it asked me the Cisco ID and I created a new one and attached the device S/N and the device was attached to my CCO login. When I go to downloads after that, it shows that I don't have a "valid service contract". 

Is there any way I can download it?

Or I am sued for my whole life by my boss?

Thanks,

Abhijeet

2 ACCEPTED SOLUTIONS

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You can try to look on some of the larger reseller websites such as CDW, but unfortunately I don't have any idea on the cost.  It can vary based on the feature set and the level of support your looking for.

View solution in original post

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The cost of 1 year of Smartnet coverage on an ASA 5505 is US$71 (list price).

The part number would be CON-SNT-AS5K8. You will need to provide the ASA 5505 serial number in order to purchase Smartnet coverage from a reseller.

Edit / Update - this assumes a base ASA 5505. If you have SEC-PLUS or other added features, the part number and associated cost will be higher. Please validate with your reseller prior to purchase.

View solution in original post

9 REPLIES 9
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If you try to open a case online does it show coverage on the device?  If there is a valid contract you can get your ID associated with it. If the service has expired though you will need to renew coverage before you can get the software.

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Nicholas,

Thank you for your reply. I was unable to open any cases due to the fact that there is no coverage on the device. I think I will have to renew the coverage. Do you have any idea what it would be around?

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You can try to look on some of the larger reseller websites such as CDW, but unfortunately I don't have any idea on the cost.  It can vary based on the feature set and the level of support your looking for.

View solution in original post

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Double post

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Thank you Nicholas. This is the first time I took help from Community, otherwise I do the manual research and/or take the help from the support. But I would say that the Cisco Community support rocks!!!

Thanks again.

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The cost of 1 year of Smartnet coverage on an ASA 5505 is US$71 (list price).

The part number would be CON-SNT-AS5K8. You will need to provide the ASA 5505 serial number in order to purchase Smartnet coverage from a reseller.

Edit / Update - this assumes a base ASA 5505. If you have SEC-PLUS or other added features, the part number and associated cost will be higher. Please validate with your reseller prior to purchase.

View solution in original post

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Marvin,

Thank you for your support and to the point answer. I have forwarded the quote to the concerned team and soon I will buy it for the same.

Abhijeet

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Marvin: I would be cautious telling people that ASA 5505 smartnet coverage of CON-SNT-AS5K8 works for all ASA 5505s.

I found out the hard way that that smartnet (for software downloads only) is only for the bottom model of ASA5505.

The smartnet cost (just for downloads only - no tech support) can easily double when you go beyond the base model of ASA5505. 

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Noted. I qualified my earlier posting.