camera stop recording in random hours

[Roberto Zamudio Esparza]

Hi everyone!

I have an issue with my VSM recordings, some cameras stop recording at random hours, suddenly stop and I can't see any event log that could make sense whats heppening. Those cameras are configured as motion recording template. Does anybody knows how I can get to the problem?  Or any linux command that can help? I am new on VSM Cisco enviroment by the way.

Cameras

- IPC6400

- IPC620

- Axis Q1604

Best Regards!

VSM 7.5.1

3 Media servers

[StevenJ]

Was on phone with tech support on this one for 2+ hrs. The issue is addressed in bug search CSCuq48083. Recommended firmware upgrade to 2.0.3-27 and vsom to 7.5.1. So far, have only done firmware upgrade on one camera. Don't think that fixed it. Will try to do software upgrade next.

[Roberto Zamudio Esparza]

Hi!

I have 2.0..2 -24 nowadays, I will try with 2.0.3-27 to see it's behavior.

Thank you for reply!