Cannot Create RTSP connection to server at:127.0.0.1:554 - VSOM 7.2

[Rahmat Hidayat]

Dears,

I have a problem when I am using VSOM 7.2.2. and I tried to view camera feed from VSOM it display

Cannot create RTSP connection to server at:127.0.0.1:544. Check network connection and server health status.

but I can view video stream from VSMC , kindly help me to resolve this issue.

[Scott Olsen]

Are your VSOM and VSMS components co-located on the same server?  Is this happening with all the feeds, or only one feed in particular?  

VSOM is sending a URI to the client that points to localhost for the video feed (127.0.0.1).  This is definitely not going to work.

[Rahmat Hidayat]

Dear Scott

yes, I use co-located for VSOM and VSMS. this is  happening with all camera feeds and only on VSOM.I have tried use run as administrator for IE but still cannot view video feed. Have you ever had this problem before?

[Raghav-Rao · Accepted solution]

it's the HOSTNAME issue, your windows machine which you are accessing the video needs to resolve the VSOM hostname.

Please try and add the VSOM address in the hosts file of windows machine.

[Rahmat Hidayat]

solved by change the /etc/hosts file, thank you Mr. Raghav for your suggest

[mohammed abdul naveed]

Hi Rahmat , 

i am facing same issue which you come accross 

please let me know how to apply changes and where to apply changes.

[mohammed abdul naveed]

VSOM Live Recording Issue : Failed to load camera feed. Error message 404 not found

I am getting following error message (see in attached) when trying to check recording for the camera. On live mode, the camera is working. What might be the reason? I am using VSOM 7.6. The camera model is CIVS-IPC-3520 ,  CIVS-IPC-6000P

[mohammed abdul naveed]

What was discovered was that a database inconsistency between VSOM and the media server occurred and the result of this was that cameras not record.

 That was fixed by disabling and re-enabling media partitions, after this cameras start recording.