Cisco Video Surveillance Client is not installed, Please reinstall cisco video Surveillance Client

[Sergey Muravjev]

Hi,

We have Cisco Video Surveillance system .7.5.

On some PC we cannot use SASD client. After start Sasdmain i got an error "Cisco Video Surveillance Client is not installed, Please reinstall cisco video Surveillance Client" But when i used Internet explorer all is ok and video is showed.

SASD build 7.5.26.8840

Windows 7 x64 sp1

Thanks

[Scott Olsen]

Are you running in the security context of a local administrator on the PC?

[Sergey Muravjev]

Hi Scott,
Yes, UAC is disabled. All of programs runs on Administrator context.
No Antivirus. Microsoft Defender only, i tried to disable it, but problem is not resolved.

[Scott Olsen]

If you look under Control Panel - Programs and Features, do you have 'Cisco Multi-Pane Video Surveillance Client 64bit' installed, or is it 'Cisco Multi-Pane Video Surveillance Client 32bit'.  Or, are both installed?

[Sergey Muravjev]

We have only "Cisco Multi-Pane Video Surveillance Client 32bit".

Where i can download and install 64 bit program?

[Scott Olsen]

This is likely your issue.  The SASD client utilizes the 64bit client and is usually installed when you install the SASD client.  This same 'Cisco Multi-Pane Video Surveillance Client 64bit' is utilized for both the SASD 'thick' client, and the 64bit Internet Explorer web client.

The easiest way is to get this particular client is just to re-install the full SASD thick client.

It sounds as though someone removed 'Cisco Multi-Pane Video Surveillance Client 64bit' assuming that it wasn't actually needed, when it is.

Cheers!  

Please rate if you found this helpful.

[Sergey Muravjev]

Thanks for help, but reinstalling sasd was not worked.
We copied 64bit clients from other PC and installed it on problem PC, and it's works. I doesn't know, why some PCs installs all of needed components properly and why other PCs doesn't was installed properly it.
Reinstall Windows works too)) but it's not solution.