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Beginner

CPAM 1.3.1 Preferences quiting

Hi all, has anyone had the following issue.

When running the CPAM 1.3.1 client, if I select Preferences then the client quits. There is no error message just a clean exit from the client to the desktop. Any ideas?

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

CPAM 1.3.1 Preferences quiting

Hi Adam,

this could be  java related issue. i would recommend to uninstall java installed on client machine, restart and then download/install the java from CPAM server web GUI.

let me know if this works.

Thanks

Karan Capoor

Network Consulting Engineer

Emerging Technologies PDI Help Desk

Cisco Systems, Inc.
kcapoor@cisco.com
Phone: +91-9945600533

INDIA
Office Hours: 11:00 - 19:00 IST
Office Days: Monday - Friday
Need Help?  Open A Case Online: http://www.cisco.com/go/pdihelpdesk

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2 REPLIES 2
Cisco Employee

CPAM 1.3.1 Preferences quiting

Hi Adam,

this could be  java related issue. i would recommend to uninstall java installed on client machine, restart and then download/install the java from CPAM server web GUI.

let me know if this works.

Thanks

Karan Capoor

Network Consulting Engineer

Emerging Technologies PDI Help Desk

Cisco Systems, Inc.
kcapoor@cisco.com
Phone: +91-9945600533

INDIA
Office Hours: 11:00 - 19:00 IST
Office Days: Monday - Friday
Need Help?  Open A Case Online: http://www.cisco.com/go/pdihelpdesk

View solution in original post

Beginner

CPAM 1.3.1 Preferences quiting

Thanks Karan it is now working. I uninstalled both the Java and the CPAM Client.