msapi.12200 core dump critical after upgrading to 7.6

[cwhill]

After recently upgrading our two VSOM Media Servers to 7.6 we are seeing every third day this core dump error in the status history. Anyone else seeing similar?

[Raghav-Rao]

core dumps needs to be analyzed. please open a TAC case.

ssh to the server and execute this command "ll -l /usr/BWhttpd/cores" --> do we see any core files here?

[cwhill]

OK thank you. I'll open a case. I'll post the results along the way.

Also I checked in that directory you asked about whether cores were there and yes there are. Several are there:.Screen shot attached.

[Scott Olsen]

Looks like a non-critical bug that will be corrected in VSM 7.7 

https://tools.cisco.com/bugsearch/bug/CSCus50230/?reffering_site=dumpcr

[cwhill]

TAC case opened.

Cisco Support Case Manager # 633205137 Confirmation

[Scott Olsen]

I just returned from Holidays and I have noted this as well. Otherwise a clean and smooth upgrade.

Raghav,

Any updates on whether this is a bug, or I should I also submit a case?

[Nadeem Ahmed]

AFAIK there is no existing bug for the process of msapi yet but i know this msapi core was generated in the VSM 7.5.x as well.

it can be confirmed once analyzed why msapi process cored? it would be better idea to open TAC case along with support_report include core.

P.S: Do not delete the core file from system until TAC engineer take the dumps of the core .

Regards

Nadeem Ahmed

[Scott Olsen]

Will do.  However, QA for Cisco is low priority for myself at the moment.

[Scott Olsen]

I too have since opened a TAC SR (633219817) covering this as well.  I have provided a full Support Report and Core Dump.