VSM 7 & Raid Viewer

[Hassan Mahmoud Fahmy Ali Hassan]

Dears ,

I have fresh installation for VSM 7.0 but i have a terrible issue as i cant check Raid Status from Console ,
Do you have any idea how i can do it without loss data/ downtime !!! 

[Raghav-Rao]

Hi Hassan,

procedure to check raid status is login in to https://<vsm_ip_address>/vsmc --> Monitor --> Hardware Status --> Select RAID from drop down. attached snap shot for your reference.

i'm unclear about the issue you are experiencing with RAID or VSM? could you please give us more info?

[Hassan Mahmoud Fahmy Ali Hassan]

thanks Raghav

but ... i cant find this in my version 

[Scott Olsen]

Hassan,

What actual server chassis is this installation on?  CPS-UCS-??? or similar...

[Hassan Mahmoud Fahmy Ali Hassan]

model is CIVS-MSP4RU 

[Scott Olsen]

What process did you use to factory reset the chassis?  According to the Release Notes for 7.0.1, that chassis should certainly be supported.

Was anything custom or non-standard done with the RAID array prior to a fresh install?

[Hassan Mahmoud Fahmy Ali Hassan]

no i already down ISO from Cisco.com and proceed with fresh installations 

[Scott Olsen]

Okay... but you'll need to be more specific than that.  As far as I'm aware... there are no recovery ISO images for VSM 7.X, only a recovery flashdrive package.

Did you restore the MSP-4RU back at 6.3.1, and then do an 'upgrade/migration' or some other form of clean build?

"Video Surveillance Manager 6.3.1 Recovery DVD ISO image. For use with CIVS-MSP-1RU, CIVS-MSP-2RU, CIVS-MSP-4RU, CPS-MSP-1RU-K9 and CPS-MSP-2RU-K9 servers which shipped with Video Surveillance Manager 6.3.1. 
vsm631-21-recovery-17.iso"

[Hassan Mahmoud Fahmy Ali Hassan]

yes this is true , i used recovery flashdrive package vsm 7.X

we tried with option upgrade/migration from 6.3.1 to 7.x but its fail !!!!

[Scott Olsen]

Interesting.  If you used the 7.X flashdrive recovery image, the RAID hardware health support *should* be there, according to the Release Notes.  My only recommendation would be to open a Cisco TAC case to have them figure out why :-S

Wish I had better news!