VSOM 7.8.0 - Operation failed: Media server reported the error RTSP DESCRIBE failed

[sintecadmin]

I had use VSOM 7.8.0 integrated with 3rd - party camera. The 3rd - party camera is brand "Honeywell" model HBW2GR1, this camera is ONVIF 2.4.1 then I had tested with ONVIF Device manager it can saw live video, when I saw live video from VSOM 7.8.0 result show " Operation failed: Media server reported the error RTSP DESCRIBE failed " Please kindly advise how to solve this issues. 

Thank you.

Chanon Mulah

[Scott Olsen]

I have encountered the exact same issue with an alternate ONVIF 2.4.1 camera.  I too was able to successfully leverage the camera via the open source 'ONVIF Device Manager'.  Unfortunately, I wasn't able to really dig into the issue to determine which party wasn't properly implementing the ONVIF compliance.  I have to admit my current assumption is that it's a problem with Cisco's ONVIF implementation as opposed to these other vendors.

Unfortunately, I don't really have any recommendation for you other than opening a case with Cisco TAC and/or local Account Manager and explain that the advertised ONVIF functionality isn't working as advertised :-S

All the best, and let me know!!!