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VSOM - Connection failed

Wouterecs
Level 1
Level 1

Hi,

I'm trying to configure a camera in the Cisco VSOM. I have added an IP camera in the administration, but when I try to view this camera in VSOM, it sais "connection failed". But when I look at the overview of the IP Cameras, I see the preview image. Only when I try to view the live images in the axClient ocx, it seems to fail. Any idea why?

This is a new server, I have done it with other servers before and have never had this problem.

1 Reply 1

Wouterecs
Level 1
Level 1

After some further debugging, it appears the ffdshow codec installed by the K-Lite codec pack isn't compatible with the axClient. Removeing the codec pack resolved the issue.

Shouldn't ther be a clear erro message iso just "connection failed". That could save a lot of trouble. Even more, ffdshow is not even used to decode the stream, so why should it cause errors.