RADKit loses inventory and created new serial number after reboot

[Ken Beck]

Has this happened to anyone? I had setup the radkit service to auto start and that didn't work either. After the linux host crashed/rebooted the radkit inventory was gone and it looks like it bootstrapped with a new serial number.  How do I determine what happened.  Is there a way to backup my inventory / configuration in case this happens again.

Thanks

[Rana Khalil]

Dear @Ken Beck ,

Thanks for reaching out!

I recommend connecting 1-1 as well to take a look at your setup in a webex session and try restore the old DB and service id and know the root cause of this from logs if not a lot of damage is done.

1- What is the RADKit service version?

2- You can backup/restore your inventory by taking a **ll backup of your .radkit directory in your home.

Hint: do remember the superadmin **bleep**rd at the time of the backup, there is no way to restore without it.

I will reach out to you.

Best Regards,

Rana

[Ken Beck]

The RADKit version 1.6.6
Let's setup a quick webex to take a look.
Can you create a TAC or open up a webex space to collaborate.

Thanks!

[Rana Khalil]

Done Ken!

Case is created on your behalf. Let's follow up when I am back in office on Monday.

[stephenepley6314]

What was the resolution to this?  I am having the same issue. 

[Rana Khalil]

Hello @stephenepley6314 ,

Please reach out to me privately to troubleshoot, each case is individual rankhali@cisco.com