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Host Not Found - Extension Mobility problem

sayeedibrahim
Level 1
Level 1

Hi

I have enabled extension mobility.

I understand that the service is configured properly as some users are able to login/logout successfully and when I check the URL in the settings of their IP Phones it displays the IP address of the server.

For some users, when I press the service button it displays message "Host Not Found" and when I check the URL in the settings of their IP Phones it does not display the  address of the server.

I have already tried the common mentioned solutions but no luck.

1. I have already made changes in Enterprise settings and replaced the CCM Hostname with IP Address.

2. I have added an entry in DNS server

3. Re-configured the service

4. Restarted the IP Phones, services [TFTP, Extension Mobility]

5. Rebooted the server

The only thing I missed out on was changing the hostname to IP address.

When i go to System---Server ---Find --- it displays the hostname. I am afraid of loosing service if I change from Hostname to  IP. The application itself warns from doing the same. I am managing the server remotely and have no technical assistance at the site.

Appreciate guidelines from all you techies out there.

Thanks

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